If for any reason waterbed rails show a defect in production, please contact us. Rails cannot be returned due to customer error in size, color, or special dimensions.
If rails need to be returned after considering special circumstances, the customer will be responsible to return the rails in the packing they were received in. The customer is responsible for the cost of return shipping. Upon receipt back to Waterbed Rails Direct, the rails will be examined to determine their condition. The customer will be refunded the purchase price less 15% restocking fee at that time